Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with its original packaging. You may also be asked to provide your receipt or other proof of purchase.

To request a return, please contact us at support.dubaigallery@gmail.com. Please do not send your item back before contacting us and receiving return instructions.

If your return is approved, we will provide you with instructions on how and where to send your package. Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it and contact us immediately if your item is defective, damaged, or incorrect.

If the product you receive is defective, we will process a full refund. You may be asked to provide photos or other information showing the issue so that we can verify the problem.

If you receive the wrong item or your order arrives damaged, please contact us as soon as possible so we can review the issue and provide an appropriate resolution.

Non-Returnable Items

Items that have been worn, used, damaged after delivery, or returned without their original packaging may not be eligible for a return.

We also do not accept returns on gift cards or items specifically identified as non-returnable.

Exchanges

If you would like a different item, size, or variation, please contact us first. Depending on availability, we may recommend returning the original item and placing a new order.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund.

Defective products: If your product is confirmed to be defective, we will issue a full refund.

If you have any questions regarding returns or refunds, please contact us at support.dubaigallery@gmail.com.